General Description

Job Purpose Position Description:

Appliance Supervisors are responsible for driving sales and profit by creating an outstanding customer experience through a combination of in-depth product knowledge, a passion for customer service, building clientele and achieving individual sales objectives.

Responsibilities:

  • Accountable for consistently prospecting, providing customer service, achieving sales and service objectives to-drive profitable sales growth.
  • Proactively interact with customers in a friendly manner, determines customer needs, provides recommendations, and assists customers in making decisions about desired products or services.
  • Informs customers of key product attributes to build interest in the merchandise/brand and to build clientele.
  • Actively listens to customer requests and issues to find solutions and deliver a positive customer experience that results in a sale.
  • Ensure products are displayed according to core standards.
  • Partners with other associates to replenish department and/or takes personal action to replenish products/displays from stock room.
  • Responsible for training, coaching and developing associates on the company's core standards to ensure customers receive exceptional service.

Skills & Characteristics:

  • Results:
    Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
  • Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
  • Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency

Preferred Qualifications:

  • High school diploma or equivalent
  • 2 Years Appliance Sales Experience
  • Experience with computers and web-based systems
  • 3 + yrs.

    of customer service experience in a fast-paced retail environment

  • Experienced in training and coaching others on selling techniques

Job Title:
Appliance Supervisor - Annapolis Mall

Location:
Annapolis, MD, United States - Annapolis Mall 1695 Annapolis Mall

Job ID:
1061727

J.C. Penney Company Inc.

Plano, Texas


Associated topics:
account executive, clientele, retail, retail management, sales associates, sales leader, sample, sell, solicit, vendors wanted

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